{"id":1572,"date":"2020-03-06T11:03:09","date_gmt":"2020-03-06T11:03:09","guid":{"rendered":"https:\/\/wpbeta.pointr.com\/?p=1572"},"modified":"2022-11-02T18:29:12","modified_gmt":"2022-11-02T16:29:12","slug":"vsat-video-call-enabling-remote-support-for-maritime","status":"publish","type":"post","link":"https:\/\/pointr.com\/au\/2020\/03\/vsat-video-call-enabling-remote-support-for-maritime\/","title":{"rendered":"VSAT video call \u2013 enabling remote support for maritime"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Post Content Section&#8221; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;Back Button Section (DON\u2019T TOUCH)&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#x23;||divi||400&#8243; icon_placement=&#8221;left&#8221; admin_label=&#8221;Back Button (DON\u2019T TOUCH)&#8221; module_class=&#8221;blog-back-button&#8221; _builder_version=&#8221;4.16&#8243; _dynamic_attributes=&#8221;link_option_url&#8221; _module_preset=&#8221;default&#8221; link_option_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE2NyJ9fQ==@&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Back to blog<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;960px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_post_title author=&#8221;off&#8221; comments=&#8221;off&#8221; admin_label=&#8221;Post Title With Image (DONT CHANGE)&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_post_title][et_pb_text admin_label=&#8221;Text Content Section&#8221; _builder_version=&#8221;4.18.1&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Can you make VOIP video calls through satellite network? How about VSAT video call? Can you use modern augmented reality video (AR video) tools for remote technical support for your vessels on the sea? Can you trust, that the connection will work? The answer is yes. These issues were studied in a joint project with European Space Agency, W\u00e4rtsil\u00e4, Valmet, Kone and Delta Cygni Labs.<\/p>\n<h2><strong>Terrestrial mobile (4G) and VSAT C-band are trending in maritime<\/strong><\/h2>\n<p>For VSAT the main improvement has been the introduction of C-band connectivity. It offers a true high speed internet access for ships.The high speed internet access is not only for operating the ship, but for bringing comfort and safety to the crew and passengers as well. On top of the VSAT satellite connectivity, 4G\/LTE technology with a directed antenna setup is raising interest among offshore companies. This network technology development open new opportunities for offshore VSAT video call.<\/p>\n<p>VSAT will remain number one communication link for \u201ddeep sea\u201d connectivity at the moment. But whenever possible, shipping companies will utilise 4G\/LTE communication in parallel. Main driver for 4G\/LTE is the cost and bandwidth of VSAT. According to different sources (<a href=\"https:\/\/www.bluewireless.com\/post\/4glte-for-maritime-how-to-reduce-cost-and-improve-communications\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Bluewireless, 2018\/2019 (opens in a new tab)\">Bluewireless, 2018\/2019<\/a>) 4G network can be utilized up to 70km out from shore.<\/p>\n<h2><strong>POINTR VSAT video call onboard testing<\/strong><\/h2>\n<p>In the <a href=\"https:\/\/pointr.com\/au\/2020\/02\/remote-maintenance-offshore-connectivity-on-open-oceans\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"previous article (opens in a new tab)\">previous article<\/a> we discussed briefly the problems of remote maintenance and real time remote collaboration in offshore environment. In this article we will have a look at the network parameters and performance offshore. We will also give some details about <a href=\"https:\/\/pointr.com\/au\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"POINTR (opens in a new tab)\">POINTR<\/a> tests on different locations and vessels globally.<\/p>\n<p>In total we tested POINTR using satellite connectivity with over 100 users from over 25 locations around the world. During the test period we made up to 500 calls successfully. Calls were made from functioning vessels to shore and from land to vessels offshore. Call endpoints during the testing period included Europe, South America, Mexico, US, South Africa, Japan, China, Singapore, Australia and South-Korea.<\/p>\n<h2><strong>Learnings from the test<\/strong><\/h2>\n<p><strong>Performance:<\/strong><\/p>\n<p>The results from the testing were positive. POINTR worked well in typical conditions on vessels. We found out that It can handle and maintain calls when the connectivity conditions are poor. Lowest bandwidth we could run POINTR VOIP video calls was 128kbit\/s and the call survived long latencies and big variance in latencies. All conditions, which are typical for satellite connections.<\/p>\n<p><strong><em>Findings \u2013 POINTR works well in typical conditions with any of the given conditions. And even in L-Band VSAT as backup<\/em>. 128kbit\/s and 1000ms latency will still be enough to maintain the video call.<\/strong><\/p>\n<p>The ideal bandwidth would be\u00a0 500kbit\/s, where the operations are smooth and nice, but on sea you cannot trust to have these conditions.<\/p>\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2377  aligncenter\" src=\"https:\/\/pointr.com\/wp-content\/uploads\/2020\/03\/pointr_latency_bandwidth-300x165.png\" alt=\"\" width=\"395\" height=\"217\" data-pagespeed-url-hash=\"3911608831\" \/><\/figure>\n<p><strong>Use cases and usability:<\/strong><\/p>\n<p>We collected as well a lot of feedback related to usability. Usability of the app itself, different hardware and the overall use cases. Simplicity and robustness being the main takeaway from usability perspective. This applies to hardware and software. We will write more about usability in a separate posting. Use cases what can be seen are typically maintenance related. But surprisingly wide scope, all what is on board has to be maintained. More on the use cases as well on a separate posting later.<\/p>\n<h2><strong>POINTR design principles<\/strong><\/h2>\n<p>Pointr has been designed for challenging conditions. Our first customer project was European Space Agency <a href=\"https:\/\/business.esa.int\/projects\/pointsat\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"ESA (opens in a new tab)\">ESA<\/a>, the maintenance of <a href=\"https:\/\/en.wikipedia.org\/wiki\/Columbus_(ISS_module)\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"International Space Station Columbus module (opens in a new tab)\">International Space Station Columbus module<\/a>. Our design targets came from there: we need to be able\u00a0 overcome following challenges:<\/p>\n<ul>\n<li>Manage high latency up to 1000ms,<\/li>\n<li>Manage latency variance up to 540ms<\/li>\n<li>Manage bandwidth (up\/down) from 128kb\/sec<\/li>\n<li>Scale automatically the call to match to conditions, without breaks<\/li>\n<li>Single image quality always high<\/li>\n<\/ul>\n<p>In order to do this, we developed our own telecommunication protocol. which has proven to be not only very efficient but as well secure. More about the security part in another posting.<\/p>\n<h2>Pointsat project \u2013 VSAT video call to new level<\/h2>\n<p>Target of Pointsat project was to analyse, how to enable remote maintenance and support for critical missions through satellite networks. Project was done in co-operation with European Space Agency <a href=\"https:\/\/business.esa.int\/projects\/pointsat\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"ESA PointSat (opens in a new tab)\">ESA PointSat<\/a> project. In PointSat project, our customers Valmet, KONE Marine and W\u00e4rtsil\u00e4 performed extensive POINTR pilots in the maritime environment across 18 countries and showcased POINTR VSAT video call to a number of their customers\u00a0in maritime sector.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_post_nav admin_label=&#8221;Post Navigation (DONT TOUCH)&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_post_nav][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"<p>Can you make VOIP video calls through satellite network? How about VSAT video call? Can you use modern augmented reality video (AR video) tools for remote technical support for your vessels on the sea?<\/p>","protected":false},"author":1,"featured_media":1575,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[19],"tags":[],"class_list":["post-1572","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/pointr.com\/au\/wp-json\/wp\/v2\/posts\/1572","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pointr.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pointr.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pointr.com\/au\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pointr.com\/au\/wp-json\/wp\/v2\/comments?post=1572"}],"version-history":[{"count":7,"href":"https:\/\/pointr.com\/au\/wp-json\/wp\/v2\/posts\/1572\/revisions"}],"predecessor-version":[{"id":2714,"href":"https:\/\/pointr.com\/au\/wp-json\/wp\/v2\/posts\/1572\/revisions\/2714"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pointr.com\/au\/wp-json\/wp\/v2\/media\/1575"}],"wp:attachment":[{"href":"https:\/\/pointr.com\/au\/wp-json\/wp\/v2\/media?parent=1572"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pointr.com\/au\/wp-json\/wp\/v2\/categories?post=1572"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pointr.com\/au\/wp-json\/wp\/v2\/tags?post=1572"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}